Offshore Systems Ltd. - Engineering Support

Offshore Systems is dedicated to providing our customers with best in class customer support, service, and installation.

Our 24/7 support line provides our customers convenience and assurance that an Offshore Systems technician stands ready to support their queries. We have a qualified team of professionals to assist with service, installations, and required annual surveys and re-certifications. Our worldwide network of Offshore Systems personnel and leading partners are available to service our customers from any location in the world.

Frontline Support – Expect Premier Service from Offshore Systems Technicians
Our customer support staff provides a variety of support options to help our customers solve their product issues. Offshore Systems offers support by email or 24/7 phone service, with complete software and hardware emulation of client interfaces and systems at our service centers.

Our technicians are equipped with real-time diagnostic and extensive trouble shooting tools that give them direct access to our customers systems and networks. Solving our customer’s technical issue is made easier with our technician’s ability to replicate the client’s problems, trouble shoot different scenarios, and offer our customers fast, individualized support.

Maintenance Agreement
Offshore Systems offers our customers maintenance agreements to allow our customers to forecast and budget their maintenance costs, maximize their system performance, and ensure that their equipment is trouble free, and up to date with current standards and regulations.

Extended Hardware Warranty and Support
Offshore Systems provides our customers the ability to extend the initial one year warranty for ECPINS^® coverage for product replacement/repair. The extended warranty program gives ultimate protection for our customers to ensure end-user satisfaction in their investment of our products against costly repairs, service and software upgrade charges.

The extended hardware warranty program is available at time of original product purchase and ensures end-user satisfaction in their investment of Offshore Systems products against costly repairs and service charges.

Extended Software Warranty and Support
Offshore Systems provides our customers the ability to extend the initial one year warranty for ECPINS^® coverage for software updates and upgrades. Offshore Systems will make available new software updates and software upgrades upon the release of the product general availability date. Offshore Systems will provide access to these new software releases from the software download section of our website or through our service partners.

The extended software warranty program is available at time of original product purchase and gives our customers the peace of mind that their product stays current with new software upgrades and product bulletins.

Worldwide Support – For Fast Resolution
Our alliances with industry-leading service networks like Radio Holland provide our customers with support and service professionals that are ready, anywhere in the world, with comprehensive product, technical and problem-solving knowledge.
The worldwide network fits with our world class frontline support strategy that includes customer trained support staff, Offshore Systems skilled technicians and support staff, and our worldwide service networks.